Control Discuss notifications, and use roles to reach a whole team

Discuss › Configuration › Roles holds a plain list: a role name and the users in it. Mention the role in any message or chatter and everyone in it is notified — @Quality Control reaches the inspectors without you remembering who is on shift. This system ships twelve of them, one per function: Estimation, Design Office, Production Planning, Shop Floor Supervisors, Site Survey, Site Installation Crew, Quality Control, Procurement, Logistics & Delivery, Project Management, After-Sales & Service, and Finance. Keep their membership current and the mention stays truthful.

A role grants nothing. It carries no moderation powers, no right to restrict who joins a channel, and no right to delete other people's messages — those things do not exist here as role settings, whatever a job title suggests. Who can open a channel is decided by the channel itself (public, private, or a direct message) and by who was invited; what anyone may delete or edit is decided by the ordinary access rights in Settings. Treat a role as an address list with a memorable name.

Pop-up alerts outside the WindoorERP tab are a browser permission, not a field in your preferences. The first time it matters, the browser asks; allow it and WindoorERP confirms "Notifications allowed", refuse and it says "Notifications blocked" and stops trying. Change your mind later in the browser's own site settings — WindoorERP cannot re-ask once you have refused, and no administrator can turn it on for you.

A channel still pings you after you set Mentions Only — you set the default, but that channel has its own level; open its Notification Settings and choose Use Default.

You are notified for a message that never named you — check the roles you belong to; a mention of your role notifies you exactly like a mention of your name.

Nothing pops up outside the tab although notifications are on — the browser permission was refused or never granted, or the tab is focused (alerts appear when you are looking elsewhere). Fix it in the browser's site settings.

A muted channel is loud again — timed mutes expire by design; re-mute it, or choose Until I turn it back on if the silence should be permanent.

You want to force a policy on the team — you cannot: notification levels are personal. Agree conventions instead (announcement channels on Mentions Only) and use roles so the important messages reach people who muted the general chatter.