Set up and run on-site quality checks with Site QC

7 min read Updated 2026-08-29 WindoorERP 19.0

What this does

Site QC puts a checklist between the crew and the tick. An installation action that carries a checklist cannot be marked done until its checks pass — and a failed check does not just say no: it raises a snag on that opening, can re-open earlier actions that must be redone, and can alert the project manager, all by itself.

It is deliberately separate from the factory's quality control: these are the checks made on scaffolding, against the installed opening.

Before you start

Site QC is a feature toggle: Settings › WinDoor Installation › Site QC. Off, none of its menus or buttons exist.
Checklist authoring is for Installation Managers; crews run inspections but never edit the questions.

Steps

A Site QC checklist bound to the Handover action, with measurement tolerances, mandatory flags, severities and a photo-only check

01
Build the checklist under Installation › Configuration › Site QC › QC Checklists: name it, and set Runs At Action — the installation action whose tick it gates, such as Final QC.
02
Add the checks. Each has an answer type — Pass / Fail, Yes / No, Measurement with a tolerance and unit, Pick From List, or Photo Only — plus a severity and a snag category.
03
Decide per check what a failure does: Mandatory blocks the action and raises a snag, advisory only records; Failure Re-opens flips earlier actions back to pending; Notify Manager Immediately emails the project manager on the first failure of the day.
04
Attach the checklist to each project: the project form's Site QC page holds the mode — Per opening, Per job, or both — and the checklists in play. Projects created from orders copy this from the project template.
05
On site, the crew answers the sheet from their portal (or the office opens the Site QC button on the opening's action row) and submits; a pass marks the action done in the same stroke.
06
Watch the results under Analysis & Reports: Site QC Results, Failures, First-Pass Rate, Rework and Measurements.

Designing checks that work on scaffolding

Setting	What it really does
Answer Type	Measurement records a number and passes inside the Min–Max band — with both at 0 it is informational and always passes. Pick From List takes comma-separated choices plus the subset that counts as passing. Photo Only passes when a photo exists.
Photo Required	Demands photo evidence on top of any answer type — without the photo the answer cannot pass.
Mandatory	The teeth. A mandatory failure fails the inspection, blocks the action and raises the snag. Advisory failures are recorded and reported, nothing more.
Failure Re-opens	The named actions on the same opening flip back to pending when this check fails — the prior done-record is archived with who, when and why, and the item chatter says which action was re-opened.
Product Categories	Scope the checklist to certain products; empty applies to every opening. Matching walks up parent categories.
Require A Different Inspector	The person who did the work cannot sign its QC. Leave it off for one-man crews — and note managers are exempt from this rule.
Allow "pass all remaining"	Adds a bulk-pass button on the phone sheet — only when every checklist on the sheet allows it, and it fills only pass/fail and yes/no checks. Evidence cannot be bulk-entered.

Question wording, tolerances and choices are snapshotted onto every recorded answer — editing a checklist later never rewrites history, and a checklist that has been used on site refuses deletion and asks to be archived instead.

What happens on a failure

The answers are kept and an attempt is recorded — the sheet stays open for a re-check, and the office sees the failure immediately in the reports.
One snag per opening and check is raised (or re-opened on a repeat failure), tagged Site QC, carrying the measured value and the photo. The snag blocks handover exactly like any other open snag.
Any Failure Re-opens actions go back to pending, so the crew redoes the work, not just the paperwork.
Checks flagged Notify Manager Immediately email the project manager and installation managers — once per work package, check and day; further failures the same day only increase the counter.

Per-opening checks vs job inspections

Per opening is the everyday mode: the sheet hangs on one action of one opening, the crew answers it from the portal stepper, and a pass ticks the action. Re-inspections of the same opening count attempt 2, 3… — that trail is what the Rework report measures.

Per job adds a whole-work-package inspection: Site QC (job) on the work package starts one (reference SQC/…) on the project's first checklist, and handover then requires a passed inspection — the guard reads "This project requires a job-level Site QC inspection, and it has not passed yet." A submitted job inspection is frozen; a re-check is a new inspection, which is why job-level rework never appears in the Rework report.

The job inspections list: SQC references, checklist, inspector, score, and Passed, Failed and In Progress states

The manager override

A failed mandatory check can be overridden only when three things line up: the Settings switch Managers May Override A Failed Check is on, the user is an Installation Manager, and they go through the Override & Mark Done wizard with a written reason. The override is posted to the opening's chatter verbatim. A manager ticking the cell normally is refused like anyone else.

Reading the five reports

Site QC Results — every recorded answer; rows red where failed. Failures is the same data pre-filtered to answered-and-failed.
First-Pass Rate — first attempts only, grouped by inspector: the share of work that passed without a re-visit.
Rework — attempts numbered 2 and up, with hours between first attempt and the pass.
Measurements — measurement answers; note it opens on the generic count graph, so pick Deviation as the measure yourself to see the drift chart. Deviation is the distance outside tolerance — watching it catch a crew drifting is the point of the report.

Troubleshooting

Message or symptom	Cause and fix
"“…” is quality-controlled: complete its Site QC checks before marking it done."	The action carries a checklist; open its Site QC sheet and pass it — the tick follows automatically.
"Answer every mandatory check first: …"	Submit refuses while mandatory checks are blank. The named checks are the gap.
"This checklist must be signed by someone other than the person who did the work."	The different-inspector rule. Another crew member signs, or a manager (who is exempt) does.
"Overriding a failed check is switched off, or you are not an Installation Manager."	Both override conditions must hold; the Settings switch is off or the role is missing.
"No Site QC checklist is configured for this project's job-level check."	The project is in job mode with no checklist attached on its Site QC page.
Nobody is being asked anything	A project whose mode is set but whose checklist list is empty asks nothing — attach the checklists; the shipped sample checklist is attached to no project until you add it.
"This checklist has already been used on site, so deleting it would orphan…"	Archive instead of deleting: it stops being asked and its history stays readable.

Common mistakes

Making every check mandatory — advisory checks exist so housekeeping questions do not block a handover.
Writing tolerances nobody measures to; a 0–0 tolerance silently turns the check informational.
Judging crews on the Results list instead of First-Pass Rate — the second is the one that costs money.

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