Audit lead generation channels, marketing sources, unattended leads, and lead quality
What this does
Tracks lead acquisition efficiency across digital advertising, showroom walk-ins, and architect referrals, while highlighting unattended leads exceeding customer response SLA thresholds.
Before you start
- Sales Manager or Marketing Analyst access.
Steps



Important
Speed to lead is critical: inquiries contacted within 15 minutes have a 400% higher conversion rate in custom fenestration.
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01
Open CRM › Reporting › Leads.
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02
To audit Unattended Leads: apply the Unattended filter (leads with no salesperson assigned or no activity planned) to identify cold leads.
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03
To audit Quality Leads: group by Source / Medium / Campaign to calculate conversion percentage per marketing channel.
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04
Evaluate average time from initial inquiry to first sales touchpoint.
Common mistakes
- Allowing web inquiries to sit unassigned over weekends without automated auto-reply routing.
- Spending advertising budget on lead sources with high volume but 0% factory order conversion.
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