WindoorERP Documentation 19.0

Analyze service ticket resolution velocity, warranty costs, and service categories

1 min read Updated 2026-08-28 WindoorERP 19.0

What this does

Evaluates service department profitability, technician resolution speed, warranty financial absorption, and service category breakdowns.

Before you start

  • Historical service orders completed.

Steps

After-sales performance graph analyzing ticket resolution times and warranty volume

Service analysis pivot table detailing repair costs and technician hours by product category

Service categories configuration list defining defect classifications and standard billing rates

Important

High warranty claim frequencies on specific hardware components should be automatically flagged to the procurement team for vendor quality claims.

  1. 01
    Open After-Sales › Analysis.
  2. 02
    Review the primary graph comparing warranty versus billable ticket volumes across fiscal months.
  3. 03
    Switch to the Pivot view to cross-tabulate service labor hours and parts consumption by window system series.
  4. 04
    Navigate to Configuration › Service Categories to refine defect classifications (e.g. Gasket Creep, Crank Mechanism).

Common mistakes

  • Treating warranty service labor as general factory overhead without allocating costs to the original sales project.
  • Failing to review customer feedback ratings after ticket resolution.

Was this article helpful?

Running a window or door factory?

Ask for a demo