Author articles, design interactive process maps, manage guided journeys, and analyze telemetry
What this does
Drives the enterprise knowledge hub behind WindoorERP, featuring multi-lingual article authoring, visual interactive process maps, role-based onboarding journeys, search gap analytics, and cross-instance documentation federation.
Before you start
- Documentation Manager permissions.
Steps
Important
Reviewing the Search Backlog weekly highlights missing user queries, allowing technical writers to continuously enrich documentation coverage.
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01
Open User Manual › Knowledge Workspace to manage corpus structures visually.
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02
Edit topics and articles under Topics & Articles in Kanban, List, and Form views.
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03
Design visual workflow navigation in Process Maps and Process Map Records.
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04
Configure role-based learning tracks in Guided Journeys.
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05
Analyze search gaps and article feedback in Quality & Analytics.
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06
Manage package imports and export jobs in Tools & Federation.
Common mistakes
- Publishing documentation articles with broken internal topic cross-reference links.
- Importing federation packages without validating language compatibility.
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