WindoorERP Documentation 19.0

Monitor after-sales service tickets, first-response times, and customer satisfaction

1 min read Updated 2026-08-28 WindoorERP 19.0

What this does

Provides a real-time overview of active customer maintenance tickets, warranty claim validations, pending technician dispatches, and SLA adherence.

Before you start

  • Customer warranty certificates registered or active service orders logged.

Steps

After-sales modern dashboard screen displaying live ticket volume and response metrics

Classic after-sales overview dashboard with tabular category breakdowns

Important

Resolving emergency service requests (e.g. Broken Lock on Main Villa Entrance) within 4 hours protects company brand reputation.

  1. 01
    Open After-Sales › Dashboard (or Classic Dashboard).
  2. 02
    Review key indicators: Open Service Tickets, Average First-Response Hours, Warranty Ratio, and CSAT Rating.
  3. 03
    Filter by Issue Category (Water Leakage, Hardware Stiff, Glass Crack, Motor Failure) to spot recurring technical trends.

Common mistakes

  • Ignoring escalated SLA breach alerts on the dashboard.
  • Closing tickets before receiving digital customer satisfaction ratings.

Continue learning

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