Guided journey
13- Read Your Factory: Reporting and Dashboards
One number per department, in the order a window travels — and the one screen that puts them together for a Monday morning.
By this point every department is entering data. This path is where that data starts paying for the effort — one report per department, chosen because somebody can act on it, and arranged in the order a window actually travels through your company.
Read them in that order once, end to end. A win rate that looks fine beside a first-pass yield that does not tells you something neither number says alone, and that is the whole reason to have a single system rather than seven spreadsheets.
By the end you will be able to
- Read the sales pipeline as win rate and cause of loss, not as a list of open deals
- See factory throughput and control alerts as the day runs, not at month end
- Compare standard against actual labour hours, and find the station that eats them
- Measure site quality by first-pass yield and rework cost, per profile series
- Track installation velocity against the milestones a contract promised
- Watch service tickets and first-response time, because that is what a repeat customer remembers
- See project profitability per contract, not just company profit
- Build the one executive dashboard that carries all of it, and put it in front of the people who decide
Before you start
- The departments you want to measure already in use — a report on empty data teaches nothing
- Analytic accounts posting from projects — "8- Setup Accounting and Invoicing"
- Timesheets actually being logged — "10- Setup Your People, Skills and Hours"
- An honest answer to what you would change if a number were bad: a metric nobody will act on is a metric not worth configuring
The path
02
Watch the factory today
- 02 Throughput and control alerts Not a month-end report — the day as it runs. Throughput against plan and the alerts that fire when a station stalls, so the intervention happens while it still matters. 1 min Monitor factory production KPIs, throughput, and control alerts
- 03 Standard hours against actual The variance between what a unit should take and what it took. This is where the timesheets from journey 10 turn into a costing you can trust, and where an under-quoted profile series announces itself. 1 min Measure standard vs actual labour hours, machine downtime, and operator efficiency
04
Check the site and the customer
- 05 Installation velocity against the promise Team velocity and milestone progress against what the contract committed to. On a tower this is the difference between finding out you are three floors behind now, and finding out at handover. 1 min Monitor site installation KPIs, team velocity, and project milestones
- 06 Service tickets and first response After-sales is where repeat business is won or lost, and first-response time is the number customers actually feel. Watch it alongside satisfaction rather than ticket volume. 1 min Monitor after-sales service tickets, first-response times, and customer satisfaction
Running a window or door factory?
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